Free UK deliveryon orders over £40

Term & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maggy Kay’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Payment Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Goods are sold as per the Elavon application form.  Goods and services prohibited by Elavon are not sold on this website.

Offers & promotions

Occasionally we run offers, promotions and sales online which adhere to the following guidelines:

Offers cannot be used in conjunction with any other Maggy Kay product offer. Offers cannot be used on sale items.

Offers are not transferable or for publication online or offline.

Offers with a spend threshold always exclude delivery charges.

Promotional Codes are valid for the dates advertised and cannot be added retrospectively to orders placed outside of the promotional dates.  Only one code can be applied per order.

Offers are at Maggy Kay’s sole discretion and are subject to variation or withdrawal without notice.

Offers or promotions cannot be applied to previously bought items.

All sale items are subject to availability at time of order. Online price includes discount and is not valid in conjunction with any other offer. Sale discount cannot be applied to previously bought items.

If a % or £ off discount brings the basket subtotal to below the threshold for a free delivery discount, free delivery will not be applied.


All prices include VAT, generally at 20%.  Some children's products by law incur a lower VAT rate and this has been applied where relevant.

VAT Refunds

We can refund VAT on orders sent to BFPO addresses, as long as the address is located outside the European Union. We are happy to refund the VAT to you after your order has been dispatched. To request a VAT refund after dispatch, please send us a copy of a VAT exemption form signed by your CO. Remember to include the order number with your request.  Requests should be sent to


Maggy Kay makes every effort to publish and advertise the correct prices for its products.  Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied.  We will always inform you if your order has been cancelled for this reason.

Prices are correct at time of publishing.

It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of Product

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

While every effort has been made to portray items accurately, slight variations may occur.

Copyright, image rights and intellectual property rights

All rights, including copyright, image rights and intellectual property rights, for this website are owned by or licensed to Craigavon Plastics Ltd T/a Maggy Kay.

Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Craigavon Plastics Ltd.

You may not modify, distribute or re-post anything on this website for any purpose.


All items are subject to availability.  We work hard to ensure we have the appropriate stock levels to meet demand, however sometimes an item does prove more popular than anticipated.  As a result some lines may appear as out of stock from time to time.  We do not take orders for out-of-stock items but you can request to be emailed when an item of interest comes back into stock.  Simply contact us at with your request.


Under Consumer Regulations you have the right to cancel your order as long as you do so, in writing, no later than 14 days after the day on which you receive the goods or service.

You must inform us of your wish to cancel within 14 days following the date of receipt and must take reasonable care of the products and not use them.

You can inform us by contacting us by email at

Goods should be returned to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel.  Return postage costs are met by the buyer except in cases where the product is deemed to be faulty.

Please note your right to return products does not apply to personalised items.  Your statutory rights are not affected.

Liability disclaimer

Maggy Kay’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Maggy Kay to the customer.  Maggy Kay shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Maggy Kay by statute.

When you place an order to purchase a product from Maggy Kay, your order represents an offer to us to purchase a product which is accepted by us by way of a despatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such despatch note do not form part of the contract.

Maggy Kay endeavours to check the accuracy of the information on this site. However, Maggy Kay does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site, you are entitled to reject the goods and return them to us.

Website Disclaimer

Maggy Kay shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

Any other questions?

If you have any questions on any aspect of Maggy Kay please contact us by emailing

Legal Identity

Maggy Kay is the online retail trading name of Craigavon Plastics Ltd.

The site is owned and operated by Craigavon Plastics Ltd registered in N. Ireland, Company Number NI 13529.

The registered office is Mahon Industrial Estate, Mahon Road, Portadown, Co. Armagh, N. Ireland, BT62 3EH.

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